Summarised statements can be received either by mail or e-mail.Claims can be easily submitted via Medihelp’s website in scanned format.Medihelp’s website offers a wealth of information and services with a secure login that allows members to login and conduct their Medihelp business on-line.
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For members that are visually impaired Medihelp sends tailor-made e-statements.A forensic audit team is involved in the implementation of the scheme’s anti-fraud strategy and investigates all cases of suspected fraud and abuse.The internal audit team audits the scheme’s risk management, control and governance processes.
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An internal audit team provides independent and objective assurance and consulting services to the scheme.Medihelp has custom IT systems in place that allows all electronic documents to be managed in an orderly work flow.
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